Shipping policy
1. Delivery Times
In our commitment to providing exceptional products, we want to inform you about our delivery times, which reflect the care and dedication with which we handcraft each item. We understand the importance of receiving your order in a timely manner and work diligently to meet your expectations.
Due to the artisanal nature of our production process, we regret to inform you that WE CANNOT GUARANTEE AN EXACT DELIVERY DATE. Our products are made to order, so their production and delivery may take additional time. Additionally, shipping times may vary or be delayed depending on the items and the number of orders currently in production, as well as the delivery location. Please consider these factors before making your purchase.
It is important to note that, besides production times, certain situations could affect delivery times: During holiday periods, high-demand seasons, and special promotions, as well as on non-working days, there may be slight delays in delivery.
We appreciate your understanding and patience with any potential delays. We will always be available to provide you with updated information on the status of your order.
2. Shipping Methods
We offer different shipping options to suit your needs. You can select from these options based on availability in your location. Specific details about the shipping methods and their associated costs will be provided during the checkout process.
3. Order Tracking
Once your order has been shipped, you will receive a confirmation email that includes the tracking number and the carrier details. It is the customer’s responsibility to ensure that the shipping address provided is correct. Once the tracking number has been issued, the customer is responsible for monitoring the delivery progress. If you are not available at the delivery address, we strongly recommend contacting the carrier in advance to avoid the risk of losing your package.
4. Shipping Costs
Shipping costs will be calculated based on the delivery location, the selected shipping method, and the weight/volume of the products in your order. The exact shipping cost details will be displayed during the checkout process before you make the payment.
5. Shipping Address
Please ensure that you provide an accurate and complete shipping address when placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
6. International Shipping
For international shipments, please be aware that taxes, customs duties, or other additional charges may apply according to your country’s regulations. Import taxes and duties are applied by your local customs office. Unfortunately, we cannot provide an estimated amount for these charges. We recommend contacting your local customs office before placing your order to understand the exact costs that may be incurred upon the arrival of your package.
Regrettably, any order that incurs customs duties or tariffs upon delivery cannot be refunded by us. These charges are the responsibility of the recipient and are not included in the product price or shipping costs.
7. Delivery Issues
If you experience any problems with the delivery of your order or have any questions about the service, please do not hesitate to contact our customer service team. We will be happy to assist you in resolving any delivery-related issues as quickly as possible.
8. Changes to the Shipping Policy
We reserve the right to make changes to our shipping policy at any time. Any modifications will be posted on this page, so we recommend checking it periodically.
By making a purchase at Tissimum, you agree to these Shipping Policies. If you have any questions or concerns, please contact us at tissimum@gmail.com.